Terms and Conditions

SQP voluntary Terms and Conditions aim to promote best practice measures and activities for Solar Photovoltaic (PV) installations in Pakistan. They demonstrate the commitment installers have to promoting responsible activity. These Terms and Conditions do not replace existing legislation, policy or regulations. However, their purpose is to support the development of the solar industry.

Terminology

Solar Installation Company: A Pakistan Solar Quality Passport endorsed installation company adheres to the terms and conditions as specified under the Pakistan Solar Quality Passport programme. The company commits to employ approved Installers who are skilled to safely install rooftop PV systems while ensuring high quality. Pakistan Solar Quality Passport endorsed PV installation companies are listed on the Pakistan Solar Quality Passport website

Solar Installer: A Pakistan Solar Quality Passport Installer is an individual who has proved his or her competence in installing rooftop PV systems through successfully passing the Pakistan Solar Quality Passport Training and Assessment

Customer: A Pakistan Solar Quality Passport customer is an individual or company willing to employ a Pakistan Solar Quality Passport endorsed Installation Company to procure a Pakistan Solar Quality Passport assured PV system installation. The customer is the final authority to approve the new-built PV installation by accepting the Pakistan Solar Quality Passport.

General Terms and Conditions

  1. By accepting these General Terms and Conditions the Approved Installation Company agrees to be subject to and to honor the Solar Quality Passport code of conduct (copies available on request).

  2. The Approved Installation Company agrees to abide to any reasonable disciplinary adjudication processes, specifically the Pakistan Solar Quality Passport process, to become and remain an Approved Installation Company.

  3. The Approved Installation Company agrees to abide by all current regulations and to keep itself updated with such regulations through continuous education and research.

  4. These General Terms and Conditions are applicable to all purchases and issuing of Pakistan Solar Quality Passport between Solar Quality Foundation and Approved Installation Companies.

  5. These General Terms and Conditions are the only conditions and terms upon which the Pakistan Solar Quality Passports are issued. Amendment hereof is only possible through publication by SQF on the Pakistan Solar Quality Passport website of revised General Terms and Conditions.

  6. The purchase by an Approved Installation Company, of a Pakistan Solar Quality Passport for a specific installation is a binding offer that will be accepted through a confirmation from SQF for the issuance of a Pakistan Solar Quality Passport.

  7. The Pakistan Solar Quality Passport covers important technical requirements and qualification criteria regarding solar PV and related installations without confirming the installations to be complete.

  8. Approved Installation Companies are referred to and are legally obliged to comply with the applicable statutory installation and quality standards and guidelines (even when not alerted to these by SQF) and will be committed to and remain liable for the quality and safety of their installations.

  9. The accuracy and correctness of the Pakistan Solar Quality Passport is not guaranteed by SQF but is issued according to the information presented to SQF by the Approved Installation Company.

  10. SQF will from time to time carry out audits on certain installations to ensure compliance but will not inspect each and every Pakistan Solar Quality Passport installation.

  11. A Pakistan Solar Quality Passport is no replacement for legal applicable standards, safety measures and product guarantees.

  12. Approved Installation Companies are responsible to maintain the correct information contained on the Pakistan Solar Quality Passport data base.

  13. The Pakistan Solar Quality Passport is only valid and active if it contains a valid unique Pakistan Solar Quality Passport Number and the watermark “Draft” is not visible on the document.

  14. An Approved Installation Company may not represent itself to be an Approved Installation Company or use the Pakistan Solar Quality Passport logo or attempt to issue Pakistan Solar Quality Passports unless it is up to date with its registration and payments in all respects. A false representation in this regard would constitute fraud and will be prosecuted by law.

  15. SQF is reliant on the information provided by the Approved Installation Company to be correct in all respects.

  16. The Approved Installation Company accordingly indemnifies SQF, its officials, members and associated entities from any liability whatsoever regarding the correctness of information provided by the Approved Installer.

  17. The Approved Installation Company shall be liable for the compliant and safe installation and execution of any projects to which the Pakistan Solar Quality Passport is issued.

  18. SQF, its officials, members and associated entities are free from any liability whatsoever save for gross direct negligence directly attributable to SQF.

  19. The parties agree that the law of the Islamic Republic of Pakistan would apply to these General Terms and Conditions.

  20. Approved Installation Companies are informed to ensure that upon quoting and design, proper communication exists between company and clients to ensure that once systems are operational the client’s full expectations are met (with specific regard to system ability, yield, purpose of use) and that warranties will be honoured.

  21. An Approved Installation Company may only issue Pakistan Solar Quality Passport for installations in which it had an active part during the design, construction and commissioning of the plant.

  22. Solar PV systems that were operational at the time that the Pakistan Solar Quality Passport system was introduced, may be issued with Pakistan Solar Quality Passports but only by the Approved Installation Company who attended to the installation of the system in the first instance.

  23. Approved Installation Companies cannot sign off or issue Pakistan Solar Quality Passports for systems installed by any other person or entity.

  24. An Approved Installation Company should ensure that it always has the necessary skills and competencies within its workforce necessary to be eligible as an Approved Installation Company for Pakistan Solar Quality Passport.

  25. Each installation has to be issued with its own Pakistan Solar Quality Passport. Additions to existing installation should also be issued with its own Pakistan Solar Quality Passport as a separate installation.

  26. Any modifications to an existing installation must be noted and should the modification be of an extent warranting consideration, a new Pakistan Solar Quality Passport should be issued for same.

  27. All Pakistan Solar Quality Passport systems must be fully compliant and duly registered with the applicable utilities (municipalities, Eskom, etc.), any by-laws or regulations in this regard must be complied with which will include the licensing of systems (if applicable).

  28. The Pakistan Solar Quality Passport programme has a focus on the installation process and therefore does not address nor takes any responsibility for the reliability and guarantee of the components and products used for the PV installations (cells, modules, inverters, strings). Terms & conditions of the relevant manufacturers apply.


System Owner Disputes

SQF will investigate all reported breaches of the Terms and Conditions but will not resolve a dispute between the Approved Installation Company and the system owner itself. System Owners who wish to make a complaint against an Approved Installation Company should first contact the installation company directly.

  1. Upon completion of the installation, the system owner is required to accept the submitted Pakistan Solar Quality Passport issued by the Approved Installer.

  2. If the system owner is not satisfied with the Solar PV installation done by the Approved Installer, the system owner can lodge a formal complaint to SQF. SQF will request written details of the complaint from the client in possession of Pakistan Solar Quality Passport.

  3. SQF would then do a preliminary assessment to understand the basis on non-acceptance.

  4. Should there indeed be an issue with the installation, SQF will gauge compliance to the applicable statutory standards, regulations and guidelines through 3rd party assessment.

  5. Should it be found that the Pakistan Solar Quality Passport for the system should not have been issued for the system, it is expected that the Approved Installer will do all things necessary including the replacement or addition of equipment to comply with the client’s expectations. The Approved Installer will bear the cost of the 3rd party investigation and report.

  6. In case the system was found to be compliant and that the Pakistan Solar Quality Passport was duly issued, the system owner will bear the cost of the 3rd party investigation and report.

  7. Should an Approved Installer at any time have three complaints verified for systems for which it is responsible within a period of 12 months and has not corrected the installation, the registration of the Installer will be withdrawn and the General Terms and Conditions of the Pakistan Solar Quality Passport agreement between the formerly Approved Installer and SQF will be terminated.

  8. SQF will keep a list on its database accessible on its public website of former Approved Installers and of the occurrences of issued that are linked to such list.


Deregistration or Termination of Registration

SQF may in its own discretion deregister the Approved Installer for appropriate reasons.  These reasons may include but will not be limited to fraudulent use of the Pakistan Solar Quality Passport system, issuing of certificates or amendment to certificates, false statements contained on Pakistan Solar Quality Passport applications and due complaints by client which has the possibility to put the Pakistan Solar Quality Passport system into disrepute.

 

Copyrights

  1. SQF grants Approved Installers the right to use and issue Pakistan Solar Quality Passport. This permission is limited to the area of the Islamic Republic of Pakistan and expires immediately upon deregistration or termination of registration of the Approved Installer.  Approved Installers are only allowed to use the Pakistan Solar Quality Passport under these General Terms and Conditions.  Resale, copying or reissue of Pakistan Solar Quality Passport is prohibited.

  2. Pakistan Solar Quality Passport may only be used to document a quality and state of the art installation of a solar PV system and are only valid when issued with a unique number.

  3. Approved Installers are required to use the Pakistan Solar Quality Passport Logo in accordance with the relevant guidelines. The logo remains the intellectual property of SQF and legal action may be taken in regard to its misuse.

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